Case Study #1
During a conversation with an Office Manager, she shared how she liked to hire staff without any experience and that way she can “train them right.” The business owner and I discussed this in more detail later over lunch. I explained the difference between training someone with experience vs without experience and how it can determine the difference between time and money wasted vs time efficiency and the costs to invest in an employee.
Solution: After proposing a few recommendations DLB began training sessions which included the entire accounting and administrative staff. This allowed everyone opportunity to work as a team and to aim toward the common goal. Next, I trained each employee one-on-one. This allowed each employee to get the required training to understand the role they were responsible for in working toward the common goal.
Results: At the end of this project, the business owner had documented job descriptions which defined each job position, to include competitive wages, required experience and reasonable training needed to adapt to their company systems. Also, the business owner and staff each had a documented job position manual.
Our goal at DLB Consulting, LLC is to help business owners determine cost vs investment. It is also necessary to clarify time efficiency and reliable documented communication systems.
Case Study #2
Many small businesses are family operated and this one was no exception. The President, aka licensed contractor, was beyond frustration and concerned. The company, on paper appeared very profitable but they owed nearly a million dollars in back payroll and sales tax.
Solution: We sat down and discussed what each employee’s job responsibility was and their skill level to determine reasonable expectations and job performance. Then we reviewed company forms that were used for bidding jobs, purchase orders and the system they used to determine jobs in progress and % of completion status.
Results: By the end of the project, government agencies had ceased levy threats, employees were trained within the areas of their weaknesses and forms were revised and updated.
DLB always wants to see their clients succeed. One way of helping small businesses succeed is by establishing procedures and systems that free up the business owner from micromanaging and allow employees to transition from “busy” to being productive.
Case Study #3
DLB often receives requests from clients on how to perform certain tasks.
Solution: It may take a few extra minutes, but after each phone call DLB provides a follow-up email with an instruction sheet attached pertaining to the question or request.
Results: The benefit of each instruction sheet (via email), the client and DLB are already in the beginning phase of creating a position manual that will allow the business to grow without starting from scratch each time.
Case Study #4
During a session an employee shared that they wanted to improve their accounting skills but were not interested in the computer.
Solution: In today’s world of growing technology, accounting and computer go hand in hand.
Results: Hiring the right staff is vital. Also, the sooner you know you have a misfit the sooner you can resolve it. Whoever it was that said “hire slow and fire fast” understood the value of good employees.
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